What if I've already paid a bill?

What if I've already paid a bill?

Payments can be reimbursed if the services/items are:

  1. Purchased within your plan dates
  2. Funded in your plan

What do I need to send to be paid?

To request a reimbursement, you will need to submit the following documents:

  1. The original invoice (the provider MUST have an ABN) - if not we will need further information
  2. Proof of payment such as receipt or bank transfer (if the receipt is showing as still owing)
  3. Bank account details (if changed) including:
    1. Account name
    2. BSB
    3. Account number

Where must I send these documents?

To can send or upload these documents:

1) ONLINE via the PLAN HERO PORTAL

2) Sent via email to payme@planhero.com.au (for reimbursements)



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