How do I avoid under/over spending my funds?

How do I avoid under/over spending my funds?


Whilst we advise you if you are overspending or underspending, it is still your responsibility to discuss your spend with your providers if we advise this needs to be reduced or if you are running out of funds. As Plan managers we are not responsible for coordinating your supports, or managing appointments (we are not responsible for stopping your supports if you run out funds), however we do guide you when it comes to spend and how you can manage these funds more appropriately where needed.

1. Check budget emails from Plan Hero (IMPORTANT)

Please be sure to always check your monthly statement emails from Plan Hero as it  contains important information regarding your funds/spend.

Plan Hero will issue monthly statements with a full overview of your spend, invoices paid and remaining budget to 

Note: If you spend more money than available in your plan, you can run the risk of overspending and will have to pay out of your own pocket for continued supports.


2. Set up Service Agreements with providers

Service Agreements are provided by your service provider and are a great way to budget your funds as they will outline details such as:
  • The type of supports provided
  • The cost of the supports
  • Payment terms
  • How long the support is provided for
  • Your providers responsibilities & your responsibilities
  • Cancellation notice
For more info on what a Service Agreement should include, click HERE

In other words - you know how much you will spend with the provider over a period of time, so you are less likely to overspend funds. Send a copy of any of your Service Agreements to Plan Hero so we can help you budget for future supports.



3. Negotiate pricing

The NDIA sets price limits which are the maximum that providers can charge NDIS participants for specific supports. Just remember, that when starting with a new provider or if reviewing supports provided, it is completely within your right to negotiate lower prices with your provider. This also includes the rate at which they charge you for provider travel.