How are my invoices approved?
You selected your invoicing approval preference during your registration.
If you would like to change your approval choice at any time simply email or cal us to notify us.
Invoices must be approved in order for us to pay them. This can be approved in two ways:
- Standing approval
- Manual approval
What is standing approval?
Standing approval - This is the DEFAULT approval. Any invoice submitted by you, your representative or your provider will be automatically approved by us unless you request to have these invoices manually approved.
What is manual approval?
Manual approval - If you opt-out of standing approval for all providers, this means you will be required to approve each invoice as they are submitted. You can do this via our participant portal, email or phone. Note: You have 7 days to approve an invoice, after this the invoice will be automatically approved (as we assume you have no changes to make).
How do I manually approve invoices?
You will receive an email from us EACH time an invoice is submitted for payment on your behalf. You can click on the link to open the invoice, view it and select 'approve' OR respond to the email saying 'I approve.'
Note: You have 7 days to approve an invoice, after this the invoice will be automatically approved (as we assume you have no changes to make).
Related Articles
How will my bills be paid?
Invoices can be sent to us by YOU or YOUR PROVIDERS: Invoices can be: 1) UPLOADED via the PLAN HERO PORTAL Upload Online 2) Sent via email: invoices@planhero.com.au (for all other claims) payme@planhero.com.au (for reimbursements) Send Email Invoices ...
How much does Plan Management cost?
The cost of Plan management is fully covered by the NDIS under your plan, and includes a: One-off set up cost Monthly fees (for each month of your plan) The rate of the set up cost and monthly fee depends on whether you are located in a national, ...
What if I've already paid a bill?
Payments can be reimbursed if the services/items are: Purchased within your plan dates Funded in your plan What do I need to send to be paid? To request a reimbursement, you will need to submit the following documents: The original invoice (the ...
How do I track my spending?
Leave it to us! Once your registration with Plan Hero is complete you will also get access to our online claim dashboard with your own login details. Please make sure you check your statements each month to ensure the claims look correct and get in ...
What DOESN'T Plan Hero plan managers do?
Plan Managers can often get confused with Support Coordinators or LAC. Think of your NDIS Plan Manager as your Financial Manager/Assistance. Your plan manager is NOT a Support Coordinator, LAC or ECIC. The role of a plan manager focuses purely on ...