Plan Hero Helpdesk | Knowledge Base


    • Popular Articles

    • What does Plan Hero plan managers do?

      Plan management is a financial disability service funded through the National Disability Insurance Scheme (NDIS). The aim of plan management is to support and guide you to use your NDIS plan funding in the best possible way to achieve your goals and ...
    • Why should I have a Service Agreement with my providers?

      A service agreement acts as a promise between you and your provider. Service Agreements are different from an NDIS plan. An NDIS plan lists the NDIS supports participant receives, but a Service Agreement is about delivering those supports As a plan ...
    • What DOESN'T Plan Hero plan managers do?

      Plan Managers can often get confused with Support Coordinators or LAC. Think of your NDIS Plan Manager as your Financial Manager/Assistance. Your plan manager is NOT a Support Coordinator, LAC or ECIC. The role of a plan manager focuses purely on ...
    • What is Home & Living funding?

      Home and Living (Category 16) is a NEW CATEGORY which appears under the CORE SUPPORTS BUDGET and is support for living options appropriate for your disability needs. This funding can ONLY be used flexibly WITHIN this category, not across the ...
    • What is Support Coordination and Recovery Coach funding?

      This category of funding (Category 7) include funding for a 'Support Coordinator' who will assist you with connecting with and setting up supports (mainstream and community), understanding the NDIA, preparing for your planning meeting and negotiating ...