How do I get in contact with my Plan Hero plan manager?
When your registration is complete you will receive an email letting you know who your two Plan Hero Plan Managers are?
If you have any questions for your plan managers, want to discuss your funding or simply want to get in touch you can always reach out via phone or email
Call 1300 599 770
Press 3 to chat to your support team (and you can request to chat to your personal plan manager)
Press 2 to chat to the accounts team (if you are following up on a payment or claim)
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What DOESN'T Plan Hero plan managers do?
Plan Managers can often get confused with Support Coordinators or LAC. Think of your NDIS Plan Manager as your Financial Manager/Assistance. Your plan manager is NOT a Support Coordinator, LAC or ECIC. The role of a plan manager focuses purely on ...
What does Plan Hero plan managers do?
Plan management is a financial disability service funded through the National Disability Insurance Scheme (NDIS). The aim of plan management is to support and guide you to use your NDIS plan funding in the best possible way to achieve your goals and ...
How much does Plan Management cost?
The cost of Plan management is fully covered by the NDIS under your plan, and includes a: One-off set up cost Monthly fees (for each month of your plan) The rate of the set up cost and monthly fee depends on whether you are located in a national, ...
What happens when I run out of funds?
Once your NDIS funding has run out in a support category we are unable to make any claims or pay invoices on your behalf for those supports. If you use your funding before your plan ends, you will need to contact the NDIA to request a plan review (a ...
What if I'm unhappy with your service?
Your Plan Hero team are here to support you however we can, and as NDIS Plan Managers and part of your support team we will always do our utmost to make things right! Please reach out! Our friendly team are passionate about helping you get the most ...