How to upload a reimbursement?

How to upload a reimbursement?

Reimbursement can be uploaded online via our Plan Hero portal or send via email (to payme@planhero.com.au)

Simply click the button below, and ensure you have a valid claim to upload for payment to your providers.

Send Email


What do you need to submit?

You will need to provide the following in order for us to process a reimbursement claim:
  1. Valid tax invoice for supports that are funded under your NDIS plan
  2. Proof of payment - i.e. bank transfer or invoice showing paid in full (handwritten not accepted)

When will I be paid?

Reimbursements should be processed within 3-5 business days, unless we have any further questions, in which case we will reach out via email.
If you have any questions you can contact us on 1300 599 770


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