How to upload a claim/invoice?

How to upload a claim/invoice?

Invoices can be sent to us by YOU or YOUR PROVIDERS.

Invoices can be uploaded online via the Plan Hero Portal or sent via email (to invoices@planhero.com.au)

Simply click the button below, and ensure you have a valid claim to upload for payment to your providers. If you have a reimbursement for payment - please go to 'How to upload a reimbursement'

Send Email


What do you need to submit?

You will need to provide a valid tax invoice for supports that are funded under your NDIS plan. If the invoice has already been paid - you can submit this as a reimbursement and we will require proof of payment - please go to 'How to upload a reimbursement

When will I be paid?

Claims/Invoices should be processed within 4-10 business days, unless you are required to manually approve invoices, or we have any further questions, in which case we will reach out via email.

If you have any questions you can contact us on 1300 599 770 or email invoices@planhero.com.au

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