What is the difference between the Plan Hero Helpdesk and Claim Dashboard?
The help desk (which you are using now) is our our support centre for questions relating to the NDIS, using Plan Hero, using your plan funding and common questions for our Plan Hero participants, carers and families.
Our Plan Hero claiming dashboard, allows you (the participant and/or their representatives) to view all claims and invoice information, including your:
NDIS Live Budget & Summary
Invoices & Claims
Plan info
Related Articles
How do I sign in to the Plan Hero claim dashboard?
Once your registration and onboarding was complete with Plan Hero, you should have received an email with your login details and password. This email had the heading: Welcome to Planability with Plan Hero Pty Ltd Simply click the button below to ...
How do I find my username for the Plan Hero claim dashboard?
Your username was set up for you when you joined Plan Hero plan managers, and was sent via email called "Welcome to Planability with Plan Hero Pty Ltd". You cannot reset your username, however if you have forgotten it not to worry. Simply click the ...
How do I use the claim dashboard?
Using the claim dashboard can be very simple, and we have included our step-by-step manuals below for you to view. There are different versions for web/desktop, phone access and for carers or support coordinator users. This manual include steps on: ...